Customer Success Manager – LegalTech

Role Overview

We are looking for a Customer Success Manager with a legal background to join our customer-facing team in Israel. You will be the trusted advisor to in-house legal teams at fast-growing and enterprise companies, combining your legal domain knowledge with proactive customer success practices to drive deep adoption, educate teams on applied AI workflows, and ensure long-term value realization.

What You Will Do

Manage ongoing relationships with established customers, helping in-house legal and legal ops teams realize lasting value from Chamelio. Act as a strategic advisor, deepening adoption and embedding Chamelio into customers’ daily contract and matter workflows.

Why It Might Be a Fit

We are looking for someone with 3–7 years of client-facing experience in B2B SaaS (CSM, Implementation, Solutions Consulting) with legal/legal tech exposure, OR an in-house legal operations background with proven stakeholder management experience.

Requirements

• 3–7 years of client-facing experience in B2B SaaS (CSM, Implementation, Solutions Consulting) with legal/legal tech exposure, OR an in-house legal operations background with proven stakeholder management experience
• Strong familiarity with in-house legal workflows, commercial contracting, and common legal operations challenges
• Proven ability to build trust, command credibility, and lead conversations with senior legal executives (GCs, Heads of Legal Ops)
• High technical curiosity with the ability to articulate AI capabilities and software workflows clearly to non-technical users
• Native or fluent English (verbal and written), with experience collaborating with US and global clients
• High autonomy, structured execution, and comfort building processes in an evolving startup environment