Role Overview
Chargemap is a French company that facilitates the charging of electric vehicles through innovative products. We are recruiting a Customer Success Manager Business in CDI to accompany our clients in the use of Chargemap Business: the fleet management and supervision solution.
What You Will Do
Onboard and train new B2B clients on our fleet management solution, qualify and coordinate the resolution of technical requests, and contribute to the continuous improvement of the client experience.
Why It Might Be a Fit
You will join an engaged company in the transition towards electromobility, within an environment based on trust, knowledge sharing, and balance between professional and personal life.
Requirements
- First successful experience in support client B2B or in Customer Success, ideally in environments like startups / scale-ups
- Master Hubspot, our new CRM
- Excellent communication skills, both in writing and in speaking
- Curious, understand the functioning of technical products and able to vulgarize their use to accompany clients in their autonomy
- Teamwork and collaboration with other departments: technical, product or commercial
- Use AI to gain efficiency
- Fluent French and professional level of English
Benefits
- Training on the environment of electric mobility
- Possibility of telecommuting up to 4 days a week after a period of training
- Flexible framework where your creativity will find its place to express itself
- Mobility allowance for sustainable mobility up to 300€/year
- Restaurant vouchers via SWILE at 8€
- Family mutual (ALAN) taken in charge at 100% for the entire family
- Incentives to switch to an electric vehicle (Chargemap products & Mister EV, company electric vehicle at 1€/day)
To apply for this job please visit linkedin.com.
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