Customer Experience Manager

Role Overview

Join the team and become part of our family! We’re looking for a strategic, forward-thinking leader to shape and execute our Customer Experience (CX) strategy, transforming how we engage with and serve our customers.

What You Will Do

Lead our Customer Service team, champion innovation, and collaborate across the organization to create a seamless, customer-focused experience at every touchpoint.

Why It Might Be a Fit

You’ll play a key role in strengthening customer relationships, building loyalty, and driving long-term business success through continuous improvement, cross-functional collaboration, and a commitment to service excellence.

Requirements

• Bachelor’s Degree in Business or related degree
• Seven years’ experience in customer facing roles (sales, marketing/product management, customer service operations or customer experience)
• Solid interpersonal skills and the ability to learn about other general areas of the business
• Strong analytical & presentation skills
• Excellent written and verbal communication skills
• Sound knowledge and use of Microsoft Office products
• Experience with, or ability to learn, Oracle (CPQ, EBS, BI)
• Willingness to travel (10% – 15%)

Benefits

• Comprehensive health, dental, and vision benefits
• 401(k) plan with employer matching and profit sharing
• Company-paid life insurance
• Disability coverage
• Paid time off (PTO)