Sales Operations Analyst

Overview:

Join the sales support and operations team at Chattershots and work closely with our multi-billion-dollar US-based MNC client specializing in data, analytics, and artificial intelligence. You will join the client’s GTM Operations team supporting the AMER and EMEA sales teams, helping keep a fast-growing field organization running smoothly by owning day-to-day operational requests end-to-end.

Role:

You will be the first point of contact for sales operations questions, handle seller onboarding and territory changes, and keep account data clean and accurate. Beyond executing requests, you will spot recurring issues and recommend process improvements and automation opportunities, working closely with Sellers, Sales Strategy, Recruiting, Quota/Compensation, and Systems teams. You will be reporting to the Senior Manager on this project.

Key Responsibilities:

• Act as the first line of support: triage operations tickets and team channel questions, resolve what you can, and escalate the rest to the right owner
• Own new seller onboarding setup: track monthly new hires with recruiting, partner with managers on territory assignments, and set up and audit quotas
• Manage coverage changes: reassign accounts and set interim coverage during attrition, and rebuild territories when roles are backfilled
• Maintain account data quality: process account name changes, segment newly created accounts, and handle hierarchy edits and reparenting for mergers and acquisitions
• Help sellers understand quota impact: explain rules of engagement and how account moves affect quota, escalating edge cases to Sales Strategy and Compensation
• Follow up on open requests (account requests, ramp status, approvals) through resolution
• Document processes and proactively recommend improvements and automation opportunities based on what you see
• Support general sales operations requests as needed

Qualifications:

• Bachelor’s degree.
• Overall 4-5 years of experience.
• 2+ years of experience in sales operations, revenue operations, or business operations.
• Hands-on experience with Salesforce (1+ year); Anaplan or similar planning tools strongly preferred.
• Excellent communication skills in English, both written and verbal.
• Strong soft skills: empathetic, patient, and a clear communicator who can handle urgent or sensitive topics.
• Fast learner with strong comprehension; able to work through ambiguity and figure out the right answer with minimal guidance.
• Highly organized and detail-oriented; comfortable managing a queue of requests across multiple stakeholders.
• Able to work independently and asynchronously across time zones.

Tagged as: Salesforce, Territory Planning