Customer Success Lead – VC backed startup (Berlin)

Forgent AI is a VC-backed startup that builds domain-specific AI agents to automate the tendering process. We’re hiring a Customer Success Lead to own the post-sale customer journey and shape what we build next.

Requirements

• 5+ years in Customer Success / Implementation / Solutions / Customer Ops for B2B SaaS (mid-market/enterprise)
• Strong track record owning onboarding → adoption → renewals (and ideally expansion)
• Excellent stakeholder management and project execution in complex environments
• C1 German and business fluent English language skills
• Builder mindset: you create structure, obsess over outcomes, and thrive in ambiguity

Benefits

• Competitive salary
• Meaningful early-stage equity