Retention Marketing Strategist (Email & SMS, Ecommerce)

Remote Full TimeMalaysia (Remote)Chronos Agency

Role Overview

The Retention Marketing Strategist develops and implements data-driven marketing strategies tailored to client needs, ensuring a positive client experience and maximizing campaign performance.

What You Will Do

Own client outcomes, lead the pod’s delivery, and be the primary strategic voice for the client. Regularly audit active flows, track campaign revenue contributions, and monitor leading retention metrics.

Why It Might Be a Fit

You will be a strategic brain and operational lead of a self-contained client delivery unit, driving business growth and minimizing managerial intervention.

Requirements

  • 5+ years of experience in email marketing, SMS marketing, push notification, client strategy, account management, or a similar strategic role
  • Klaviyo and Shopify proficiency is a plus
  • Proven ability to analyze performance data, identify growth opportunities, and translate complex metrics into actionable strategies
  • Exceptional written and verbal communication skills
  • Experience guiding and collaborating with internal execution teams
  • Strong organizational skills with the ability to juggle multiple client accounts simultaneously
  • A high degree of autonomy and resourcefulness
  • A solid understanding of digital marketing principles, e-commerce trends, and customer lifecycle strategies
  • Must speak and write fluent English

Benefits

  • Full-time Remote Work Setting
  • Paid Time Off (30 days annually)
  • Observance of Public Holidays
  • Internet Allowance
  • Health and Wellness Allowance
  • Maternity and Paternity Benefit
  • Loyalty Rewards
  • Performance-based Incentives and Bonuses

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To apply for this job please visit linkedin.com.

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