Senior Director, Marketing Operations & Global Consumer Care

Role Overview

The Senior Director for Marketing Operations & Global Consumer Care will build the enterprise operating system that turns marketing strategy into disciplined execution and measurable business impact. This leader will establish the governance, capabilities, processes, technology, performance management, and service models for our 360 marketing plans.

What You Will Do

The Senior Director will set expectations across six Strategic Business Units (SBUs), create transparent scorecards and operating rhythms, and hold teams accountable for deadlines, decision gates, and performance. The leader will also oversee Global Consumer Care; enterprise governance and commercial management of creative, brand strategy, and public relations agencies; and the efficiency of total non-working brand marketing expense.

Why It Might Be a Fit

The ideal candidate will be an enterprise-minded, commercially grounded, and close to execution leader who builds structure from ambiguity and follows through. They will have demonstrated success building or transforming a Marketing Operations, marketing enablement, commercial excellence, or comparable enterprise function.

Requirements

• Bachelor’s degree required, MBA preferred
• 15+ years of progressive leadership in Marketing, Brand Management, Marketing Operations, Consumer Care/Customer Experience, or a related discipline, with significant enterprise responsibility
• Demonstrated success building or transforming a Marketing Operations, marketing enablement, commercial excellence, or comparable enterprise function
• Significant experience in CPG, consumer products, or another complex multi-brand environment, with strong brand management and integrated execution expertise
• Proven ability to establish governance, influence senior stakeholders, and drive accountability in a matrixed organization
• Deep experience in planning, campaign operations, measurement, budget governance, executive reporting, and agency commercial management
• Experience leading Consumer Care or a related consumer-facing operation and technology-enabled workflow or AI transformation
• Strong financial acumen and executive communication, influence, and change leadership skills

Benefits

• Medical, dental, vision, basic life insurance
• Paid vacation and sick time
• Paid Parental Leave
• Paid holidays, floating holidays, and vacation days
• 401k retirement plan (with company match and profit-sharing)
• Discounted Employee Stock Purchase Plan