After-Sales Manager (Lontor Hi-tech)

Role Overview

We are seeking an experienced and results-driven After-Sales Manager to join our team in the Air Conditioning/HVAC to manage after-sales operations, ensuring excellent customer service, effective technical support, and timely resolution of customer issues.

What You Will Do

Manage and oversee all after-sales service operations, including installation, maintenance, repairs, troubleshooting, and warranty services. Lead, supervise, and coordinate a team of service engineers and technicians.

Why It Might Be a Fit

The ideal candidate will have a strong practical knowledge of air conditioning systems, installation, troubleshooting, servicing, and maintenance, as well as excellent customer service and complaint-resolution skills.

Requirements

• Bachelor’s Degree in Mechanical Engineering, Electrical/Electronics Engineering, or a related Engineering discipline.
• COREN cert is mandatory.
• Minimum of 4–5 years’ relevant experience in after-sales/service management, preferably within the Air Conditioning, HVAC, Refrigeration, or Home Appliances industry.
• Strong practical knowledge of air conditioning systems, installation, troubleshooting, servicing, and maintenance.
• Proven experience managing and supervising engineers/technicians.
• Strong understanding of warranty management and technical service operations.
• Excellent customer service and complaint-resolution skills.
• Strong leadership, coordination, and people-management abilities.
• Good knowledge of preventive and corrective maintenance practices.
• Ability to analyze technical/service reports and identify recurring problems.

Benefits

• Statutory Compliance
• HMO
• Leave Allowance
• Lunch Allowance
• Performance Variable