Customer Experience Optimization Specialist

Role Overview

The Customer Experience Optimization Specialist is responsible for the ongoing success, adoption, optimization, and continuous improvement of Circle K’s customer self-service ecosystem.

What You Will Do

Monitor and evaluate the performance of customer self-service solutions, analyze customer engagement data, and identify improvement opportunities.

Why It Might Be a Fit

This role requires strong analytical and problem-solving abilities, excellent written and verbal communication skills, and a customer-focused mindset with a passion for continuous improvement.

Requirements

• Bachelor’s degree in Business, Communications, Customer Experience, Marketing, Information Systems, Analytics, or a related field
• 3–5 years of experience in Customer Experience, Customer Support Operations, Knowledge Management, Customer Success, Business Analysis, Continuous Improvement, or a related discipline
• Experience analyzing customer, operational, or performance data to identify improvement opportunities
• Experience developing reports, dashboards, and performance metrics
• Experience supporting customer-facing processes, digital experiences, or support organizations

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Life insurance
• Disability insurance