Customer Experience Customer Success Specialist

Role Overview

The Customer Experience Customer Success Specialist will partner with the CX team to ensure seamless software adoption, rapid value realization, and sustainable business growth. The role involves crafting impactful adoption strategies, leading technical adoption planning, and delivering high-impact enablement and reviews.

What You Will Do

The Specialist will drive strategic adoption journeys, orchestrate technical adoption planning, deliver high-impact enablement and reviews, de-risk deployments with advanced telemetry and labs, and evangelize and partner across Cisco.

Why It Might Be a Fit

The ideal candidate will have a deep understanding of industry standard methodologies related to Data Center domain, practical experience in configuring, supporting, and troubleshooting data center networks, and hands-on expertise in modern data center infrastructure.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering or related field.
• Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to Data Center domain.
• Practical experience in configuring, supporting, and troubleshooting data center networks, working with Data Center Network design and deployment
• Deep hands-on expertise in modern data center infrastructure, including core networking protocols (such as BGP, QoS, and switching) combined with practical experience in a variety of data center technologies