Customer Experience Customer Success Specialist (Remote)

Role Overview

We are looking for a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments. In this role, we combine deep networking expertise, AI-driven insights, and a strong understanding of customer deployments to help customers adopt software faster, reduce risk, and realize value.

What You Will Do

Lead adoption strategy for large, strategic customers with complex enterprise deployments. Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.

Why It Might Be a Fit

This is a highly visible role with broad impact. It is a great fit for someone who enjoys solving complex technical challenges, influencing strategy, and helping customers get the most from Cisco.

Requirements

• Bachelor’s degree with 8+ years of related experience, or Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience, or Equivalent relevant work experience
• Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing
• Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses subject to Cisco’s policies
• Performance-based incentive pay on top of base salary for sales roles