Customer Experience Customer Success Specialist

Role Overview

The Customer Success Specialist plays a vital role at Splunk, ensuring the technical health of customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments.

What You Will Do

Act as a point of contact for technical health issues, oversee TAP execution, provide mentorship, and work with relevant teams to proactively handle customers’ critical issues.

Why It Might Be a Fit

The role requires strong verbal and written communication skills, ability to communicate technical concepts to non-technical audiences, and experience building customer relationships and handling commercial accounts.

Requirements

• 3+ years in technical support, professional services, systems administration/engineering or related experience
• 2+ yrs experience building customer relationships and handling commercial accounts
• Strong verbal and written communication skills
• Work independently and as part of a team
• Occasional travel may be required
• Splunk Architect Certification achieved within year of start

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (vacation, holidays, etc.)
• Optional 10 paid days per full calendar year to volunteer
• Performance-based incentive pay on top of base salary