Role Overview
The Customer Success Executive (Customer Experience Manager) serves as a strategic advisor who understands the customer’s business goals and promotes the adoption of Splunk products and services to drive customer success.
What You Will Do
Develop activity plans and roadmaps for Splunk based on a deep understanding of customer challenges and priorities, build strong relationships with key customer stakeholders, and identify customer needs and collaborate with the account team to provide appropriate Splunk resources.
Why It Might Be a Fit
The ideal candidate will have 10+ years of experience in consulting, professional services, technical support, or related technical fields, with a background in Cybersecurity, IT Operations, or Observability.
Requirements
- 10+ years of experience in consulting, professional services, technical support, or related technical fields
- Background in Cybersecurity, IT Operations, or Observability
- Experience in building customer relationships and managing enterprise accounts
- Proficiency in customer problem-solving, account/project management, IT operations, and technical infrastructure
- Strong documentation and presentation skills, with the ability to effectively communicate ideas at all levels of a business
- Ability to work independently and proactively, with a strong focus on teamwork
- Ability to travel for customer visits
To apply for this job please visit cisco.wd5.myworkdayjobs.com.
Follow us on social media