Customer Experience Manager

On Site Full TimeLondon, England, United KingdomCisco

Role Overview

Join the UKI CX Enterprise Team to deliver an exemplary Customer Experience covering all stages of the lifecycle. Drive the adoption of Cisco software and services, ensuring customers realise the full value of their investment.

What You Will Do

Lead the creation and execution of end-to-end plans across 2-3 accounts, aligning Cisco software/services with customer goals. Manage account financials, identify risks, and recommend mitigation actions.

Why It Might Be a Fit

Champion customers’ needs while fostering long-term growth and technical excellence. Leverage AI-driven insights to analyse environments, streamline technical workflows, and identify optimization opportunities.

Requirements

  • Bachelor’s degree with 12+ years of related experience
  • Master’s with 8+ years
  • PhD with 5+ years (or equivalent relevant work experience)
  • Associate-level certification (e.g., CCNA)
  • Proficiency with relevant industry trend certifications

To apply for this job please visit cisco.wd5.myworkdayjobs.com.

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