Customer Experience Manager – Splunk

Role Overview

The Customer Experience Manager will serve as a strategic advisor to enterprise customers, developing customized success roadmaps and adoption plans that directly align with executive business priorities. The role requires a minimum of 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support.

What You Will Do

The Customer Experience Manager will serve as a strategic advisor to enterprise customers, developing customized success roadmaps and adoption plans that directly align with executive business priorities. The role requires a minimum of 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support.

Why It Might Be a Fit

The ideal candidate will have a minimum of 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support, and will be able to travel up to 25% for on-site customer engagements, executive briefings, and strategic planning sessions.

Requirements

• Minimum 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support.
• Minimum 3 years of experience managing accounts or deploying technical solutions within Cybersecurity, IT Operations, Observability, or DevOps environments.
• Minimum 3 years of experience managing enterprise customer accounts, strategic customer journeys, or multi-stakeholder technical projects.
• Experience preparing and delivering Executive Business Reviews (EBRs/QBRs), milestone-based adoption plans, or value realization frameworks to customer leadership.
• Ability to travel up to 25% for on-site customer engagements, executive briefings, and strategic planning sessions.

Benefits

• Dental insurance
• Vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away
• Flexible vacation time off program
• 80 hours of sick time off
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses subject to Cisco’s policies
• Performance-based incentive pay on top of base salary