Customer Experience Manager

On Site Full TimeSydney, New South Wales, AustraliaCisco

Role Overview

This role drives the adoption of software, services, and value realization, leading to successful renewals and growth by proactively managing and mitigating renewal risk throughout the customer journey in alignment with sales and renewals teams.

What You Will Do

Leads creation and execution of E2E plans across 2-3 accounts, strategically aligning the adoption of Cisco software and services with customer goals and driving measurable outcomes.

Why It Might Be a Fit

The role requires strong technical expertise in Cisco’s network, software, and technology products, and integrates this knowledge to enable technical adoption across multiple accounts.

Requirements

  • Bachelors + 12 years of related experience, or Masters + 8 years of related experience, or PhD + 5 years of related experience, or equivalent relevant work experience
  • Associate level (e.g., CCNA) or equivalent relevant certification expected

To apply for this job please visit cisco.wd5.myworkdayjobs.com.

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