Customer Success Manager

Role Overview

The Customer Success & Risk Management role is responsible for driving the successful adoption and utilization of Cisco technologies to ensure customer value realization and growth, proactively handling and mitigating renewal risks in alignment with the renewals team.

What You Will Do

Handles a portfolio with complex or strategic accounts, often with multiple team members (multi-product, multi-region, multi-stakeholder), and leads health checks and adoption accelerators.

Why It Might Be a Fit

The role requires staying up-to-date with the latest Cisco technologies, including AI, ML, automation, and cloud technologies, as well as maintaining awareness of the competitive landscape and industry trends to provide guide mentorship to customers.

Requirements

• Bachelors + 8 years of related experience
• Masters + 6 years of related experience
• PhD + 3 years of related experience
• Equivalent relevant work experience
• Professional level (e.g., CCNP) or equivalent relevant certification encouraged

Benefits

• Dental insurance
• Vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (vacation, sick time, etc.)
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses
• Performance-based incentive pay on top of base salary