Customer Experience Analytics Senior Lead –

The Customer Experience Analytics Senior Lead plays a central role in transforming customer feedback and data into clear, actionable insights that drive meaningful business improvement.

Requirements

• 10–15 years of experience in customer data analysis or a closely related field
• Demonstrated expertise in Voice of the Customer (VoC) methodologies and CX analytics
• Proven experience with third-party and syndicated data platforms (e.g., JD Power, Bain Prism)
• Track record of presenting insights and influencing decisions at the executive level
• Experience working in or alongside cross-functional teams spanning research, design, and strategy
• Financial services experience is a plus; strong candidates from other industries are encouraged to apply.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays