Experience Owner of Customer Engagement & Communications

Role Overview

The Experience Owner of Customer Engagement & Communications supports the strategy, roadmap, delivery, and optimization of personalized customer engagement experiences across the customer lifecycle.

What You Will Do

Key responsibilities include supporting the product vision and roadmap, leading customer communications strategy, translating insights into action, driving experimentation and optimization, and leading agile delivery.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in product management, customer engagement, marketing, multi-channel communications, or a related discipline, and strong analytical and problem-solving skills.

Requirements

• 3+ years of experience in product management, customer engagement, marketing, multi-channel communications, or a related discipline
• Experience delivering customer-facing digital experiences and complex cross-functional initiatives
• Strong analytical and problem-solving skills, with the ability to use customer insights and performance data to make informed decisions
• Demonstrated ability to prioritize roadmaps and backlogs, and translate business needs into executable requirements and measurable outcomes
• Strong communication, collaboration, and stakeholder management skills, including the ability to influence senior leaders and cross-functional partners
• Ability to navigate ambiguity, remove obstacles, and balance strategy with execution, speed, simplicity, and quality
• Working knowledge of Agile product development methodologies and tools such as Jira and Confluence

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs