Role Overview
We’re looking for a Customer Success Manager to join our growing team in Germany. In this role, you’ll build and nurture long-term, trusted relationships with customers across the DACHP region, ensuring they gain maximum value from our solutions.
What You Will Do
Your focus will be on driving adoption and retention, identifying opportunities for growth across the CitNOW Group portfolio and acting as a strategic partner to help customers achieve their goals.
Why It Might Be a Fit
We’re looking for someone with fluency in German and excellent written and spoken English, experience in a Customer Success Manager position in a Technology/SaaS business, and strong relationship-building skills with the ability to manage multiple stakeholders.
Requirements
- Fluency in German with excellent written and spoken English
- Experience in a Customer Success Manager position in a Technology/SaaS business
- Excellent analytical and problem-solving abilities
- Strong relationship-building skills with the ability to manage multiple stakeholders
- Commercial mindset with experience identifying upsell and cross-sell opportunities
Benefits
- Competitive salary
- Flexi-time
- Additional two half days paid leave per year
- Employee wellbeing initiatives
To apply for this job please visit linkedin.com.
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