Customer Experience Agent, Regular Part-Time

Role Overview

The Customer Experience Agent works in a fast-paced environment, delivering frontline customer service and support for all City services across various channels. They report to the Supervisor, Customer Experience.

What You Will Do

The Customer Experience Agent will represent the City as the first point of contact, providing support for a wide range of municipal services and programs. They will respond to inquiries and concerns from internal departments and the public, and resolve or triage calls/email/service requests to appropriate City departments.

Why It Might Be a Fit

The ideal candidate will have strong customer service skills, the ability to deal with contentious situations, and experience using customer service technologies and databases.

Requirements

• Grade 12 diploma or equivalent education
• One year frontline customer service experience
• Ability to conduct business in French is an asset
• Basic Microsoft Office Suite skills
• Experience using customer service technologies, databases and software programs
• Typing speed 45 words per minute required
• Strong organizational skills and the capacity to multi-task in a fast-paced environment
• Exceptional interpersonal and communication skills
• Must be detail-oriented and ensure accuracy of information when communicating with the public
• Knowledge of the City of Kingston’s municipal services and programs

Benefits

• Extended health coverage
• Travel and life insurance
• Long-term disability
• OMERS defined pension plan
• Vacation entitlements
• Employee wellness and assistance programs and resources
• Ongoing training and education opportunities
• Flexible work arrangements
• Corporate perks such as discounted transit and fitness passes
• Learning & development resources and networks
• Relocation assistance and local resources