Role Overview
The Customer Experience Agent works in a fast-paced environment, delivering frontline customer service and support for all City services across various channels.
What You Will Do
Represent the City, respond to inquiries, resolve issues, and guide people through processes to ensure every interaction is friendly, efficient, and helpful.
Why It Might Be a Fit
The City of Kingston is building a community where people thrive, and as an employer, they’re committed to your growth, well-being, and creating an environment where every voice counts.
Requirements
- Grade 12 diploma or equivalent education
- One year frontline customer service experience
- Ability to conduct business in French is an asset
- Basic Microsoft Office Suite skills
- Experience using customer service technologies, databases, and software programs
- Typing speed 45 words per minute required (tested)
- Demonstrated strong organizational skills and the capacity to multi-task in a fast-paced environment
Benefits
- Extended health coverage
- Travel and life insurance
- Long-term disability
- OMERS defined pension plan
- Vacation entitlements
- Employee wellness and assistance programs and resources
- Ongoing training and education opportunities
- Flexible work arrangements
- Corporate perks such as discounted transit and fitness passes
- Learning & development resources and networks
- Relocation assistance and local resources
To apply for this job please visit linkedin.com.
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