Client Operations & Growth Manager

Role Overview

The Client Operations & Growth Manager will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. They will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account.

What You Will Do

The Client Operations & Growth Manager will own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion. They will conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations.

Why It Might Be a Fit

The right person will not wait to be told what needs attention. They will see the issue, take ownership, mobilize the right people, communicate clearly, and make sure the client sees the result.

Requirements

• At least 3 years of success in B2B account management, operations, territory management, facility services, outsourced services, property services, or another relationship-driven service business.
• A demonstrated record of retaining clients, resolving high-stakes service issues, and growing revenue within existing accounts.
• Strong commercial instincts and comfort discussing service performance, pricing, contracts, and growth opportunities with business decision-makers.
• The ability to lead without direct authority by setting expectations, creating accountability, and following through with vendors, contractors, and internal teams.
• Excellent organization, judgment, communication, and attention to detail.
• A high level of urgency, professionalism, and personal ownership.
• Comfort managing multiple priorities while remaining calm and decisive when service issues arise.
• Proficiency with Microsoft Office and CRM systems.
• A valid driver’s license, reliable transportation, and the ability to travel throughout East Knoxville and the Tri-Cities.
• A high school diploma or equivalent; a bachelor’s degree is preferred but not required.

Benefits

• Fuel reimbursement
• Medical/Dental/Vision and supplemental benefits available after introductory period
• PTO
• 401K plan with company match

Tagged as: Territory Planning