AI CRM Analyst

Role Overview

Clara is a leading platform in Latin America for companies to execute and manage every payment operation. We’re looking for a high-ownership, data-informed AI CRM Analyst to help build, optimize, and scale our customer lifecycle programs across Latin America.

What You Will Do

The AI CRM Analyst will own lifecycle initiatives end-to-end, build AI-powered CRM workflows, design and run lifecycle experiments, and identify lifecycle opportunities through data.

Why It Might Be a Fit

The ideal candidate will have 2+ years of hands-on experience in CRM, Lifecycle, or Growth, practical CRM tool fluency, AI & automation capabilities, analytical capability, attention to operational detail, and bilingual proficiency.

Requirements

• 2+ years of hands-on CRM, Lifecycle, or Growth experience in a high-growth startup, tech company, or B2B SaaS environment
• Practical CRM tool fluency: demonstrated experience setting up lifecycle journeys, audience segments, and automated campaigns in Customer.io, Braze, HubSpot, or similar tools
• AI & automation capabilities: hands-on experience using AI tools and workflow automation to solve real operational problems, reduce manual work, or improve campaign execution
• Analytical capability: comfortable using customer and product data to identify opportunities, define audiences, evaluate experiments, and connect lifecycle initiatives to core business metrics
• Attention to operational detail: rigorous QA, accurate audience targeting, and reliable campaign execution
• Bilingual proficiency: working proficiency in English (our corporate language) and either Spanish or Portuguese

Benefits

• Competitive salary
• Stock options (ESOP) from day one
• An annual learning budget and accelerated development paths
• English is our working language, with Spanish and Portuguese every day