VP Customer Success- US/CAN

The Vice President of Customer Success is a customer-centric, commercially driven leader responsible for accelerating profitable growth across key aftermarket customers and channels in the U.S. and Canada. This role combines strategic account leadership, commercial ownership, solutions selling, and cross-functional business leadership to drive long-term customer value and business growth.

Requirements

• Automotive aftermarket experience strongly preferred, including retailers, distributors, installers, OEMs, and complex channel environments;
• Proven P&L leadership with significant commercial accountability and success leading large strategic accounts, complex organizations, and long-term commercial agreements;
• Track record of driving profitable growth, managing organizational complexity, and building high-performing teams in matrixed environments;
• Strong consultative and solutions-selling orientation with expertise in strategic account management, value creation, and complex negotiations;
• Commercial and financial acumen with the ability to translate technical products and emerging technologies into customer business value;
• Strong executive communication, influencing, and relationship-building skills, with the ability to lead cross-functionally and drive alignment without direct authority;
• Strategic, customer-focused leader with a strong ownership mindset, bias for action, and ability to balance long-term partnerships with near-term business performance;
• Agile, hands-on executive who thrives in fast-changing environments and drives accountability, operational excellence, innovation, and continuous improvement;

Benefits

• Medical, dental and vision care coverage
• 401(k) savings plan with company matching
• Tuition reimbursement
• Perks and discounts
• Parental and caregiver leave programs
• Paid time off
• Flexible spending
• Short-and long-term disability
• Basic life insurance
• Business travel insurance
• Employee Assistance Program