Customer Success Manager

Role Overview

The Customer Success Manager will be the primary point of contact for top-tier customers, building relationships across all levels, and ensuring successful adoption of the Claroty platform. The role requires strong product fluency, a deep understanding of customer business needs, and the ability to guide customers through complex challenges.

What You Will Do

The Customer Success Manager will act as the quarterback of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap. The role also involves leading complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges.

Why It Might Be a Fit

The ideal candidate will have 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization, with experience managing large, complex customer accounts and the ability to operate effectively in ambiguous and fast-changing environments.

Requirements

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization
• Experience managing large, complex customer accounts
• Ability to quickly ramp on complex products and operate at a ‘power-user’ level
• Ability to operate effectively in ambiguous and fast-changing environments
• Excellent discovery and problem-framing skills
• Strong capability to influence and build trust with all levels of stakeholders
• Strong understanding of networking standards and protocols
• Experience with Operational Technology (OT) environments and industrial networks
• Solid understanding of cybersecurity principles and secure network architecture
• Familiarity/Experience in Cyber Security
• Full English proficiency
• Willingness to travel up to 25%