CX Enablement (Growth Strategy)

Role Overview

Join Clay’s enablement team to design and deliver programs for the customer-facing team, helping them ramp faster, serve customers more strategically, and uncover new opportunities for retention and expansion. The team is doubling this year, and the role requires a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.

What You Will Do

Design and scale onboarding and ever-boarding programs, drive best practices, collaborate cross-functionally, and build and maintain enablement systems that support a rapidly growing GS team.

Why It Might Be a Fit

The role requires 4+ years of experience in enablement or customer success, ideally in a high-growth SaaS environment, and a bias for action to execute without directions each step of the way.

Requirements

• 4+ years experience in enablement or customer success, ideally in a high-growth SaaS environment
• Strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations
• Technically fluent and comfortable understanding data workflows, integrations, and automation concepts
• Experience building and scaling enablement programs, including onboarding, ever-boarding, certifications, and playbooks
• Experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS)
• Highly organized and detail-oriented, with the ability to quickly detect gaps in onboarding and enablement

Benefits

• Opportunity to work with a high-growth SaaS company
• Chance to make a massive impact and have a lot of fun