Manager, Strategic Growth (Customer Success)

Role Overview

The Manager of Strategic Accounts will lead a team of strategists who act as trusted advisors to Clay’s largest and most complex enterprise customers. The team will drive real business outcomes for customers, build relationships at the executive level, and help them turn their biggest GTM goals into reality.

What You Will Do

The Manager will build, coach, and act as a strategic partner to both their team and Clay’s customers. They will hire, develop, and lead a team of Strategic Growth Strategists, build and scale a high-performing team, foster a culture of accountability, and own 1–2 strategic accounts themselves at first.

Why It Might Be a Fit

The ideal candidate will have 4+ years of leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts. They should have a track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment, and experience navigating and influencing at the executive/C-level.

Requirements

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function
• 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment
• Experience navigating and influencing at the executive/C-level, with customers and internally
• Genuine enthusiasm for coaching and developing people
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations
• A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement
• Technical aptitude and curiosity: you’re comfortable digging into product capabilities and connecting them to business outcomes
• Familiarity with the GTM space (not required, but a strong plus)