Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will be the frontline for all Clayton Home Building Group, building trusted business partnerships between our customers and our Home Building and Supply Facilities to provide value-added services, which supports sustainable growth and brand loyalty.

What You Will Do

Responsibilities include creating market and product strategy, executing sales and sales growth, developing an empirical understanding of target audiences, and overseeing the successful implementation of training in technology, social media, service, and parts processes.

Why It Might Be a Fit

The ideal candidate will have great communication skills, written and verbal, and must continuously use the highest level of personal integrity and business ethics. They will also have great attention to detail, organizational, and analytical skills, and be able to work independently or in a team environment.

Requirements

• Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors
• 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting
• Great communication skills, written and verbal
• Continuously use the highest level of personal integrity and business ethics
• Great attention to detail, organizational, and analytical skills
• Ability to work independently or in a team environment
• Motivated and self-starter
• Willing to learn, hard-working, determined, and assertive
• Microsoft Office skills (Excel, Word, PowerPoint)

Benefits

• Flexible health, dental, and vision benefits package
• Competitive 401K program with company matching
• Paid parental leave
• Tuition reimbursement
• Employee Assistance Programs
• Clayton Impact program for paid time to volunteer
• Holistic wellness programs available online or in-person