Salesforce Administrator

Role Overview

The Salesforce Administrator will serve as a key operational expert and cross-functional partner, identifying and resolving org discrepancies, collaborating with business stakeholders to implement new platform capabilities, and ensuring monthly deployments land successfully.

What You Will Do

The Salesforce Administrator will be responsible for org health and discrepancy management, feature implementation and platform growth, development collaboration and deployment, data management, org administration, security, and integrations, and documentation and team enablement.

Why It Might Be a Fit

The ideal candidate will be equally comfortable investigating a data anomaly, writing a support case, and creating documentation for the team, and will have a proven ability to identify org discrepancies, investigate root cause, and drive resolution independently or in partnership with Salesforce Support.

Requirements

• Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
• Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus
• 3–5 years of hands-on Salesforce Administration experience in a production org
• Demonstrated experience with Sales Cloud in a project-heavy environment
• Experience managing sandbox environments and deploying via change sets and other deployment tooling across a monthly release cycle
• Proven ability to identify org discrepancies, investigate root cause, and drive resolution independently or in partnership with Salesforce Support
• Experience writing user stories and defining requirements for a development team
• Experience creating IT-facing documentation and learning materials
• Familiarity with AppExchange app administration
• Exposure to Agentforce, Einstein features, or other AI-powered Salesforce capabilities a plus
• Experience with Einstein Activity Capture (EAC) and Sales Engagement, including Application-Level OAuth 2.0 setup and email sync troubleshooting, a plus
• Background in media, advertising, or field sales industries a plus
• Experience utilizing agile delivery methods, practices, and frameworks (e.g., Scrum, Kanban, Lean) a plus
• Experience integrating Salesforce with other cloud-based applications and data services a plus

Benefits

• Multiple Medical, Dental, and Vision Plans to choose from
• Health Care Spending Accounts (HSA and FSA Options)
• Medicare Assistance
• Dependent Care Flexible Spending Account
• Optional Short Term and Long Term Disability Plans
• Company Paid Employee Life and AD&D Insurance
• Supplemental Life and AD&D Insurance (Employee/Spouse/Child)
• Voluntary Benefits: Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance
• Pre-Tax Commuter Spending Account
• Employee Assistance Program (EAP)
• 401(k) Savings Plan with company match
• Paid Time Off (Accrued Vacation and Sick Plans)
• Free Digital Gym Membership and Discounted Memberships
• Professional Development Opportunities
• Employee Resource Groups

Tagged as: CRM Administration, Salesforce