Quality Enablement Manager – Sales (100% Remote)

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider. The Quality Enablement Manager – Sales designs, implements, and optimizes a call center QA program that enhances customer experience, strengthens sales performance, and ensures operational excellence.

Requirements

• Bachelor’s degree in business or related discipline.
• 3+ years of Quality Assurance or management experience in inside sales, customer experience, or call center operations.
• Proven success in building, scaling, or transforming QA programs to meet organizational needs.
• Firsthand experience with AI speech guidance tools (Balto preferred), including configuration, prompt building, and analytics.
• Strong analytical skills with the ability to convert data into actionable performance insights.
• Demonstrated ability to operate effectively in a fast-paced, evolving environment.
• Experience with remote teams and/or BPO operations is a plus.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels.
• Strong analytical, planning and budgeting skills.
• Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Work Arrangements
• Professional Development Opportunities