Role Overview
The Customer Success Manager will be responsible for managing Specialty Contractor customers from launch to adoption, to full rollout and ongoing growth. The role will involve collaborating with sales, marketing, and product teams to maximize revenue and product opportunities.
What You Will Do
The manager will assist with pre-sales pilots, work with executive contacts to plan additional adoption, and make sure customers see an impact from and renew with Clearstory. They will also be involved in weekly activities such as strategy meetings, feature request review cycles, and new product feature demos.
Why It Might Be a Fit
The ideal candidate will have previous experience in the commercial construction industry managing Change Order Requests, and be able to lead strategically, collaborate with various stakeholders, and influence and challenge conventional wisdom.
Requirements
- Commercial Construction experience
- Ability to lead strategically and paint a vision that inspires and motivates the team
- Ability to collaborate with a variety of stakeholders
- Ability to influence and challenge conventional wisdom
- 3+ years of relevant industry or role experience
- Proven track record of demonstrated ability to project manage and create relationships
- Excellent verbal and written communication skills
- Experience and contribution to the building of our customer success strategy
Benefits
- Competitive market-rate salary for a Series B company
- Subsidized healthcare, vision, and dental
- Early equity
To apply for this job please visit jobs.workable.com.
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