Inside Sales Representative

Role Overview

The Inside Sales Representative (ISR) position is a telephone and in-person sales position that involves identifying, establishing, and maintaining contact with small- to medium-sized construction and agriculture customers to increase sales of equipment and other company solutions. The ISR will focus on customers that are currently unassigned or underserved, typically small construction, landscape, specialty trade, and agriculture customers. The ISR will strive to reach these customers via multiple lines of communication to transact product support and sales business.

What You Will Do

The ISR will proactively manage a large account base in their assigned territory, qualify accounts, update customer information, and help customers develop relationships with key Cleveland Brothers personnel. The ISR will promote dealership services, including machines, attachments, rentals, parts, service, labor, and Customer Support Agreements. Through the needs analysis process, the ISR will determine individual customer needs and provide solutions to meet them.

Why It Might Be a Fit

The ideal candidate will be a self-starter with a drive to win in both solo and team sales environments. They will possess basic sales skills and some industrial background, preferably in construction, agriculture, or similar. A positive attitude and genuine desire to assist customers are essential. The candidate will have the ability to develop and maintain product knowledge of Caterpillar and Cleveland Brothers solutions, as well as assess customer needs and evaluate customer satisfaction.

Requirements

• Demonstrated experience and knowledge of sales skills necessary to sell a premium priced product
• Ability to develop and maintain product knowledge of Caterpillar and Cleveland Brothers solutions
• Proven competence in personal disciplines, relationship skills, strategic selling, and tactical selling
• Ability to assess customer needs and evaluate customer satisfaction
• Ability to develop and maintain effective working relationships with others
• Ability to persuade and influence others
• Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions to complex issues
• Proven competence in oral and written communication skills
• Must be a self-starter
• Bachelor’s degree in business administration or marketing, or equivalent work experience
• Minimum of 1 year industry-related experience
• Minimum of 1 year retail sales or other sales experience
• Acceptable driving record and valid driver’s license
• Must be able to communicate effectively (speak, read, comprehend, write, and speak in English)

Benefits

• Competitive Compensation
• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account