Customer Success Manager (IJP)

Role Overview

As a Customer Success Manager at CleverTap, you’ll play a critical role in ensuring customers achieve measurable business outcomes through the platform. You’ll have the opportunity to shape how customers grow with the platform and directly influence retention and revenue metrics that matter to the business.

What You Will Do

Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts. Develop and execute customer success plans aligned to business goals and KPIs.

Why It Might Be a Fit

We’re looking for someone who can build strong customer relationships and act as a trusted advisor to help customers achieve their business goals.

Requirements

• Customer Success, Nurturing & Product Adoption
• Revenue Growth, Upselling & Enterprise Migration
• Customer Retention, Churn Prevention & Reactivation
• Customer Education & One-to-Many Engagement
• Customer Advocacy, Case Studies & Brand Building
• Go-to-Market Strategy & Cross-Functional Collaboration

Benefits

• Benefits package
• Opportunities for growth and development