Senior Technical Account Manager – Customer Success (EMEA)

Role Overview

We’re looking for a Senior Technical Account Manager – Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities.

What You Will Do

As a Senior TAM, you’ll lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle.

Why It Might Be a Fit

You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful.

Requirements

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
• Familiarity with generative AI concepts, prompt design, and automation frameworks
• Exceptional workflow analysis, process design, and identifying friction points
• Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes
• Comfortable using dashboards and metrics to communicate health, adoption, and ROI
• Executive presence and strong communication skills
• Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes

Benefits

• Dental insurance
• Vision insurance
• Equal Opportunity Employer
• Visa Sponsorship (for engineering and product roles)
• Remote work flexibility