Customer Experience Manager – Dutch or Swedish Speaking

Role Overview

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. They will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn.

What You Will Do

Manage customer engagement across the entire customer lifecycle, from onboarding through renewal. Embed AI-driven optimization into daily workflows to uncover selling opportunities and automate routine tasks to accelerate customer outcomes and maximize operational efficiency.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of or willingness to learn about computer networking and ‘how the internet works,’ with network security a plus. They will be able to prioritize effectively to handle multiple deals at the same time and have expertise in SaaS retention and sales process and excellent knowledge of value-driven sales.

Requirements

• Fluency in English AND Dutch or Swedish (written and spoken)
• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred
• Bachelor’s degree and/or other professional qualifications
• Direct experience in commercial sales, negotiation, and deal closure
• Strong understanding of or willingness to learn about computer networking and ‘how the internet works,’ with network security a plus

Benefits

• Dental insurance
• Vision insurance
• Time exemption
• Incentive compensation
• Equity participation