Customer Experience Manager – Russian Speaking

Role Overview

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn.

What You Will Do

Manage customer engagement across the entire customer lifecycle, from onboarding through renewal. Embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Why It Might Be a Fit

You will fit right in if you value curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward.

Requirements

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in Russian
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor’s degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
• Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
• Excellent problem solving skills with the ability to creatively achieve resolutions.

Benefits

• Dental insurance
• Vision insurance
• Estimated annual salary is between €50,000 – €69,000
• Inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements
• This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan
• This role is eligible to participate in Cloudflare’s equity plan