Customer Success Manager

Role Overview

The Customer Success Manager owns a portfolio of live labs, managing relationships, renewals, escalations, and day-to-day tasks. They report to the Director of Operations and must be able to explain technical concepts clearly to non-technical people.

What You Will Do

You will carry 10-15 accounts, manage multiple accounts with competing priorities, and stay calm when dealing with upset customers.

Why It Might Be a Fit

The ideal candidate is comfortable managing competing priorities, can explain technical concepts clearly, and is willing to say no and explain why.

Requirements

• 3+ years in Customer Success, Account Management or a similar customer-facing role in B2B software
• Ability to explain technical concepts clearly to non-technical people
• Comfortable managing multiple accounts with competing priorities
• Ability to stay calm when dealing with upset customers
• Willingness to say no and explain why

Benefits

• Comprehensive health and life insurance
• Flexible leave credits
• Quarterly perks boxes
• Mid-Year Parties with cash prizes
• Annual Performance Review with Salary Increase
• Company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• CS Social Clubs and Special Interest Groups
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program
• In-house psychiatrist available to support employees’ well-being
• Employee Share Units program
• Cloudstaff Dream Points