Role Overview
The Customer Success Manager owns a portfolio of live labs, managing relationships, renewals, escalations, and day-to-day activities. They must be able to explain technical concepts clearly and hold their own in conversations with technical people. The role requires 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role in B2B software.
What You Will Do
The Customer Success Manager will carry 10-15 accounts, report to the Director of Operations, and be responsible for deciding what is worth building for a customer and what isn’t.
Why It Might Be a Fit
The ideal candidate is comfortable managing multiple accounts with competing priorities, stays calm under pressure, and is willing to say no and explain why. They must be able to build trust with customers and be liked is not the same as being trusted.
Requirements
- 3+ years in Customer Success, Account Management or a similar customer-facing role in B2B software
- Ability to explain technical concepts clearly
- Comfortable managing multiple accounts with competing priorities
- Ability to stay calm under pressure
- Willingness to say no and explain why
Benefits
- Comprehensive health and life insurance
- Flexible leave credits
- Quarterly perks boxes
- Mid-Year Parties
- Annual Performance Review with Salary Increase
- Company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- CS Social Clubs and Special Interest Groups
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program
- In-house psychiatrist available to support employees’ well-being
- Employee Share Units program
- Cloudstaff Dream Points
To apply for this job please visit linkedin.com.
Follow us on social media