Director of Revenue Operations

Role Overview

The Director of Revenue Operations is a corporate-level leader responsible for the strategy, processes, and systems that drive revenue across all clubs. The role sets the standards for the full member lifecycle, from enrollment and membership changes through billing and collections, and measures performance at each stage.

What You Will Do

Day-to-day execution sits with the Membership Administrator at each club, whom the Director trains, supports, and holds to shared standards. The Director owns revenue allocation across clubs, departments, and accounts, and reviews the club-level batch, deferred revenue, and receivables work as part of the month-end close.

Why It Might Be a Fit

The Director identifies and resolves friction points, turns revenue and membership data into insights that guide leadership decisions, and keeps clubs aligned on shared processes.

Requirements

• 5+ years of experience in revenue accounting, revenue operations, or finance, including at least 3 years in a leadership or systems administration role.
• Experience in the hospitality or sports industry preferred but not required
• Strong knowledge of revenue accounting, including deferred revenue, receivables, and month-end reconciliation.
• Hands-on experience administering a club or membership management system, preferably Club Automation, preferred but not required.
• Experience overseeing collections and resolving escalated payment disputes.
• Ability to lead, train, and support staff across multiple locations.
• Strong attention to detail and commitment to data accuracy.
• Comfort working with automation and integration tools.