Role Overview
The Customer Success Manager will partner and ensure the long-term success of our customers, developing long-term relationships, educating customers on new solutions, and liaising between clients and internal teams.
What You Will Do
Responsibilities include operating as a key point of contact, maintaining and developing customer relationships, advising on solution utilization, identifying sales opportunities, meeting sales and client retention goals, and recording activity in the customer relationship management database.
Why It Might Be a Fit
The ideal candidate will have account management and/or sales experience, industry experience is a plus, and will be motivated by driving client retention, satisfaction rates, and overall lifetime value of each account.
Requirements
- 3+ years of relevant sales experience
- Bachelor’s Degree preferred
- Proven account management and sales experience or other relevant experience
- Demonstrate ability to communicate and influence verbally and in writing
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Technology savvy
- Effective time management and project management skills
- Ability to work independently in a fast-paced environment with changing priorities
To apply for this job please visit ats.rippling.com.
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