Role Overview
The Service Account Manager (SAM) will drive customer satisfaction and act as a trusted advisor who personalizes each customer experience. This role is responsible for owning the customer service delivery relationship, including onboarding, support, services, adoption, training, renewal and maintenance tracking, upsell opportunities, customer satisfaction, and education.
What You Will Do
The SAM will own the overall customer service delivery relationship, orchestrating the customer experience across large and strategic accounts, and serve as the customer advocate, bridging communication between various internal business functions.
Why It Might Be a Fit
The ideal candidate will have experience in a customer success or service delivery focused environment, and be able to influence cross-functionally within a matrixed organization.
Requirements
- Experience in a customer success or service delivery focused environment
- Ability to influence cross-functionally within a matrixed organization
- Strong collaboration, organization, project management, presentation, and problem-solving skills
- Excellent written and verbal communication skills
- Demonstrated ability to handle critical issues, drive discussions, and present at the executive level
- Ability to manage multiple customers, projects, and priorities effectively
- Prior experience and knowledge of storage, infrastructure, or adjacent technologies
- Experience with Salesforce or ServiceNow is a plus
To apply for this job please visit cmkresourcesinc.com.
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