Head of Sales and Operations (FMCG – Food)

Role Overview

The Head of Sales and Operations is responsible for the overall performance of the sales and operations team, developing and implementing strategies to increase sales, optimize costs, and improve operational efficiency.

What You Will Do

Responsibilities include sales and operations management, store operations management, customer and service management, inventory and supply chain management, financial and operational management, planning and execution, human resource management, risk management and compliance, and reporting.

Why It Might Be a Fit

The successful candidate will have strong leadership skills, be able to analyze data and develop effective strategies, and have experience in sales and operations management.

Requirements

• Develop and implement sales plans for the entire sales team
• Manage and oversee the operations of the entire store network
• Analyze customer demographics, needs, and segments for each region/store
• Conduct market research and analyze customer needs to develop product offerings and inventory plans
• Develop and manage the sales and operations budget
• Monitor financial performance, including sales, profits, costs, and KPIs
• Recruit, train, and develop sales and operations staff
• Ensure the store network complies with company regulations, procedures, and standards