Role Overview
The Customer Experience Partner ensures an outstanding customer journey by serving as the first point of contact for enquiries, from basic website support to complex technical troubleshooting.
What You Will Do
Act as the first point of contact via phone, chat, and email, resolving customer enquiries of varying complexity, and manage billing reconciliation, supplier invoices, and payment follow-ups.
Why It Might Be a Fit
We’re the right size business for you to make a real impact, with a workplace culture where you can be you.
Requirements
- Bachelor’s Degree or equivalent qualification
- 1–2 years of experience in customer service or a related role
- Strong verbal and written communication skills
- Ability to work efficiently under tight deadlines and perform well in high-pressure environments
- Proficiency in customer support and communication software, including Freshdesk and 3CX
- Strong problem-solving skills with a customer-focused mindset
- Good organizational and time-management abilities
Benefits
- Discover your ideal work-life balance with our approach to a hybrid set-up
- Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
- Access to LinkedIn Learning, giving you learning opportunities to upskill and work on your personal growth
- Access to top-notch mental health support through our Employee Assistance Program
- Continuous opportunities to leap, learn and grow
To apply for this job please visit costar.eightfold.ai.
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