Role Overview
The Customer Experience Specialist supports CoStar customers and internal employees by managing escalated enquiries across products, research, billing, and technical issues. The role provides professional, efficient, helpful, and courteous support by phone and email, taking ownership of issues through to resolution.
What You Will Do
Act as the point of contact for escalated customer and internal employee questions relating to CoStar products, research, billing, and application support. Manage incoming calls and emails, diagnose technical and application issues, and own each enquiry through to resolution.
Why It Might Be a Fit
Provide one-to-one product knowledge and skills training for clients and internal employees, and support Sales colleagues in maintaining a high standard of customer service.
Requirements
- 2+ years of experience in customer-facing roles
- Excellent communication and negotiation skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
To apply for this job please visit costar.eightfold.ai.
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