Customer Success Manager, UK

Role Overview

We are looking for motivated candidates who thrive in a high-growth environment to join our Customer Success team. In this role, you will be accountable for providing the highest level of customer support and service to both prospective and current customers.

What You Will Do

Respond to inbound questions and requests from prospective and current customers via online live chat, email, and phone. Ensure prospective and current customers receive timely, accurate assistance from Coalition’s sales, security, insurance, and claims teams by routing and coordinating inquiries as needed.

Why It Might Be a Fit

We believe that when our customers win, we win. You’ll be on the front lines helping customers navigate an intricate, rapidly growing business – from basic company and product education to administrative and transaction support.

Requirements

• Prior experience in an P&C insurance customer support or P&C insurance customer service role
• Excellent interactive and communication abilities, both written and verbal, especially in customer-facing environments
• Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment
• Demonstrated ability to learn new tools, processes, and products quickly, with strong attention to detail
• Ability to understand and utilise AI tools to support productivity and efficiency
• Ability to prioritise a high volume of requests, balancing urgency, customer impact, and service commitments
• Strong preference for muti-lingual candidates, with fluency in German, Spanish, Italian or French
• Incredibly positive attitude and a team-first mindset

Benefits

• 100% medical coverage, including outpatient care
• Life insurance
• 25+ paid holidays
• Annual home office stipend
• 7% employer pension contribution
• Mental and physical health wellness programs like Headspace, Wellhub