Sales Customer Operations Manager

Role Overview

The Customer Operations Manager partners closely with Customers, the Customer Management Team, and Sales & Service teams to identify opportunities to enhance customer service and reduce friction at the store level. This role owns the operational relationship with customers, collaborating to execute joint business plans and unlock customer value and growth through best-in-class service and operational excellence.

What You Will Do

Conducts regular customer visits, develops and implements technology strategies, analyzes field and customer opportunities, and partners cross-functionally with leaders to identify performance gaps and improve customer service.

Why It Might Be a Fit

This role requires complex problem-solving skills, advanced influencing skills, strong presentation skills, and a basic project management background. The ideal candidate will have 3 to up to 5 years of work experience and a Bachelor’s degree in General Business, Finance, or Accounting.

Requirements

• Complex problem-solving skills
• Advanced influencing skills
• Strong presentation skills
• Basic project management background