Customer Success Account Manager (CSAM)

Role Overview

The Customer Success Account Manager (CSAM) is responsible for managing and growing a portfolio of Strategic Customers and Growth Customers, ensuring they achieve measurable business value from their investment in Codec.

What You Will Do

The CSAM acts as the primary relationship owner for assigned customers, building trusted advisor relationships with key stakeholders and identifying opportunities to expand Codec’s footprint within each account.

Why It Might Be a Fit

This role combines Customer Success, Strategic Account Management and Commercial Growth, ensuring strong customer outcomes translate into high levels of customer retention, expansion and long-term loyalty.

Requirements

• Customer Success experience
• Strategic Account Management skills
• Commercial Growth expertise