Customer Success Manager (EMEA & APAC)

Role Overview

The Customer Success Manager will lead and develop a team of Customer Success Managers to deliver exceptional customer outcomes, retention, and expansion. The role involves driving customer adoption, retention, expansion, and measurable business outcomes, as well as building trusted relationships with C-suite and senior technical stakeholders.

What You Will Do

The Customer Success Manager will be responsible for developing and coaching a high-performing team, building scalable customer success programs, and ensuring customers achieve measurable value from Coder. The role involves leading, mentoring, and developing a team of Customer Success Managers, owning team-level customer success outcomes, and partnering cross-functionally with Sales, Product, Engineering, and Support.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in Customer Success, Account Management, or related customer-facing roles, with 2+ years leading enterprise Customer Success or Account Management teams. The candidate should have a proven track record of driving customer adoption, retention, expansion, and measurable business outcomes, as well as strong strategic thinking and operational execution skills.

Requirements

• 7+ years of experience in Customer Success, Account Management, or related customer-facing roles
• 2+ years leading enterprise Customer Success or Account Management teams
• Proven experience working with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors
• Demonstrated track record of driving customer adoption, retention, expansion, and measurable business outcomes
• Strong strategic thinking and operational execution skills
• Exceptional communication and executive presence
• Strong analytical and problem-solving skills
• A coaching mindset and passion for hiring, developing, and building high-performing teams
• Ability to operate effectively in a fast-moving, high-growth environment with a high degree of autonomy and ambiguity
• Strong technical curiosity and the ability to quickly understand complex products, customer environments, and emerging technologies