Role Overview
The Sales Operations Lead will lead the Sales Operations for AMER at Coder, focusing on systems and processes supporting the Customer Success organization. This role will improve how we manage the customer lifecycle from closed-won through renewal.
What You Will Do
The Sales Operations Lead will serve as the operational point person for the AMER Customer Success organization, own and improve Pylon workflows, build and maintain reporting and dashboards, and manage systems and workflows supporting Customer Success.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a related go-to-market operations role, with hands-on experience administering and optimizing Pylon and strong experience with Salesforce.
Requirements
- 2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a related go-to-market operations role
- Hands-on experience administering and optimizing Pylon
- Strong experience with Salesforce, including managing workflows, reporting, data quality, or process improvements
- Experience supporting a Customer Success organization and understanding the operational needs of CSM teams
- Familiarity with customer health, renewals, retention, expansion, NRR, and GRR
Benefits
- Dental insurance
- Vision insurance
- Paid holidays
- Flexible work arrangements
- Opportunities for professional growth and development
To apply for this job please visit jobs.ashbyhq.com.
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